Q. How long has studio-389.com been in business?
A. We have been providing web hosting services since April 2009.

Q. How long does it take to setup my account?
A. Account activations are provisioned within 12 hours, usualy it takes 20 minutes after the payment of your order is completed, then you can get started on your website.

Q. Do you offer a moneyback guarantee?
A. Absolutely, all our shared hosting packages come with an unconditional 30 day money back guarantee.

Q. What's your network uptime guarantee?
A. We have a 99.9%+ Uptime guarantee.

Q. What payment methods do you accept?
A. We accept all major forms of credit and debit cards which include Visa, Mastercard, American Express & Discover. We also take PayPal and Moneybookers payments as-well.

Q: Do you offer a site builder?
A: All our shared-hosting packages come with a Free website builder. We utilize RVsiteBuilder.

Q. Can I upgrade or downgrade my account?
A. Yes, your client area allows you to upgrade-downgrade accounts, the great part is, once you select your new package, its provisioned instantly for you. All you have to pay is the difference between the two plans. The upgrade or downgrade is free.

Q: Are there any setup fees or other hidden costs?
A: We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost of the hosting plan for 12 or 24 months and you get free top level domain name.

Q: Is My Credit Card Information Safe?
A: Studio-389.com uses a third party credit card processor, therfore we don't have access to your credit card information. Studio-389.com does not store your credit card information on our servers. The services we use are:

PayPal

Moneybookers

Q: What control panel do you use?
A: Studio-389.com uses CPanel for our control panel software.

Q: For Hosting my site with Studio-389.com am I required to transfer my domain to Studio-389.com?
A: No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.

Q: How long does it take for DNS settings to change over?
A: DNS changes can take anywhere from 24 - 72 hours to finish updating.

Q: Do I get my own CGI bin?
A: Yes. Every web hosting account gets their own seperate CGI bin by default.

Q: Do you have ImageMagic Installed on Linux Server?
A: Yes, we do have ImageMagic installed on all our Linux Servers.

Q: Do you have GD Lib installed?
A: Yes, we have GD Library installed.

Q: Does your servers have FrontPage?
A: Yes our servers have FrontPage installed and you can publish a FrontPage enabled site.

Q: Can you host all types of domain name extensions?
A: Yes we can host any valid domain extension.

Q: What WHOIS information would be available for my free domain name?
A: We use a WHOIS protection service from our domain Registrar which means that the contact details of the domain owner are hidden from the public. If you want your own WHOIS information to be publicly available, let us know through an e-mail or Live Chat and we would take care of it for you.

Q: Do you offer private domain name servers for our domain ?
A: Yes we do. They cost $20 one time for shared hosting plans.

Q: How do you monitor your servers?
A: We use Nagios server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down, our technical team gets right on it to fix the issue as soon as possible.

Q: Does Studio-389.com allow SSH access?
A: Yes we do support SSH which is quite useful to professional web masters. It is available upon the request. The charge for it is $20 which is one time fee.

Q: Can I run an online store by using a shopping cart software?
A: Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Q: Do you support shared SSL?
A: Yes we do support it.

Q: Can I use ASP on your servers?
A: You cannot because we do not support it.

Q: Does your server support JSP?
A: No we do not support JSP.

Q: Do you host adult websites?
A: We can host adult websites but all adult content must be legal, must not infringe copyright or other intellectual property rights and must comply with the Internet Laws of the United States of America.